Frequently Asked Questions
Office of the Bursar
The Office of the Bursar is the focal point for students, staff, and faculty as they navigate their fiscal responsibilities at the University. We undertake the management of financial resources, provide guidance for sound fiscal practices, and act as a central collection point for University receipts. We manage the University’s financial resources safely, ethically, and with a high level of transparency.
We manage the University's carding operations by issuing cards to students, staff, faculty, contractors, and all other affiliates to UAF.
We manage the parking operations.
Office: 907-474-7384
Fax: 907-474-5898
Email: uAF-Bursar@alaska.edu
1810 Salcha Street Fairbanks, AK 99775
P.O. Box 757640
Fairbanks, AK 99775-7640
- Log into
- Click on "Student"
- Click on the "Student Account" link
- Click on "Make Payment or View an On-Demand Schedule Bill"
- You will be directed to the secured TouchNet e-pay website.
- Select "View an On Demand Schedule Bill"
- Select term
- Click submit
- Success!
- Log into .
- Click on "Student" then click on "Student Account" about halfway down the page
- Click on "Make Payments or view an On Demand Schedule-Bill"
- You may need to acknowledge our refund policy, title IV funding (Current and past), and Tax Notification 1098T.
- Your current balance will be displayed under "Student Account -> Balance"
- Click on the green "Make a Payment" button.
- Select either "Current account Balance" or "Pay by Term"
- The amount for the full balance will appear in the greyed box. You can edit this amount to what you would like to pay, then click "Add"
- Scroll down to the bottom of the screen and click "Continue"
- Select your method of payment
- You can use either a credit/debit card or a web-check
- Credit/debit payments have a 2.95% processing fee.
- Web checks do not have a fee associated with them.
- In order to pay with a web check, you will need your bank account and routing numbers.
- You can use either a credit/debit card or a web-check
- Click "Continue" and then "Submit Payment." on the confirmation page. If you wish, opt to save your payment information.
- Success! You will receive a confirmation email with your payment details.
- Log into .
- Click on "Student"
- Click on the "Student Account" link about halfway down the page
- Click on "Make Payment or View an On-Demand Schedule Bill"
- You will be directed to the secured TouchNet e-pay website.
- Click on "Enroll in a Payment Plan" at the top page.
- Select the Current Term and follow the instructions online to complete the remaining payment plan steps.
- Remember to make your next payment on or before the first of the month (unless you schedule future payments).
- Success!
Payment plans require a $65 enrollment fee. Payments plans become available for students approximately three weeks before classes start.
For more information, visit our payment plan page.
Cash and checks are accepted as payment for in-person services. Online payments can be made through 529 plans, Flywire, webchecks, credit cards, and debit cards.
Credit and debit card payments have a 2.95% processing fee.
Webcheck payments have no processing fee, but can take up to 5 business days to be deducted from your bank account and processed through the University.
If tuition and fee payments are not received in full by the fee pay deadline, or if the student is not enrolled in a payment plan by the fee pay deadline, a $175 one-time late fee per semester will be applied to the student's account.
The UAF Office of the Registrar has more information for fee payment deadlines listed on their Fee Payment Deadlines webpage.
Authorized users do NOT have access to your academic records, payment methods or other personal information. They can, however, make payments on your account.
- Log into .
- Click on "Student"
- Click on the "Student Account" link about halfway down the page
- Click on "Make Payments or view an On-Demand Schedule Bill"
- You will be directed to the secured TouchNet epay website.
- On the right side under My Profile Setup "Add Authorized User"
- Click on the Add Authorized User tab and enter the email address of the person you would like to authorize to view/make payments on your account.
- Choose whether you would like them to view your payment history or not and continue.
- Agree to the authorization.
- Success! The authorized user will receive an email with a password to access JUST the payment side of your account.
- The user will be directed to this URL
Sign up for direct deposit of your refund through UAOnline today by following these simple steps:
- Log into .
- Click on "My Profile Upgraded" tab at the top of the page.
- Click on the "Direct Deposit" link.
- Scroll Down to Student Financial Aid and Refunds
- Click on "Add New."
- Click the Authorization box at the bottom of the screen and 'Save Changes'
- Carefully read the instructions and terms on this page. You will need your bank routing number and your bank account number.
- Log into .
- Click on "Student"
- Click on the "Student Account" link.
- Select "Tax Notification 1098T."
- Select "View Statements" in the Statements box
- Select the 1098-T section
- Enter in the appropriate tax year and submit.
- Success!
For more information, visit our tax information (1098-T) page.
FERPA stands for Family Educational Rights and Privacy Act of 1974. It is a federal law that prevents academic institutions from talking to anyone other than the student about their account without express written consent.
In order for any UAF department to release your student information, you will need to add a FERPA. On the FERPA, you will need to list the name of the individual who you authorize the University can release your student information to.
You will need to fill out the FERPA Release Form for Students.
You can find more information here.
The best way to check if you have any holds on your account is contacting the department you believe has placed the hold.
Only the department that placed the hold can remove it.
Yes. You can request your transcript through your UAOnline account.
You can make a payment on the student's account after the student has added you as an authorized user to their account. Once you are added and have received the email with your login information, you can make the payment through .
If you would like to make a payment in person, bring cash or a check to our office after you and your student have submitted a FERPA release.
You will need your student to add you as an authorized user to their account.
Once that is done, follow the steps under "How do I view my bill?" above, to view a semester by semester bill.
Before we are able to discuss any information regarding your child's account with you, there will need to be a FERPA on file for you.
FERPA stands for Family Educational Rights and Privacy Act of 1974. It is a federal law that prevents academic institutions from talking to anyone other than the student about their account without express written consent.
The students signs the FERPA release for each individual they would like to have access to their account information.
Please visit here for more information.
If a parent or guardian would like to talk to any of the offices on campus about a student's account we will need a FERPA release before we can speak to you.
This is true even if the student is a minor.
This is true even if the parent/guardian is covering the cost of tuition.
Further information can be found here
You will need to fill out a card request form and submit it to the UAF Office of the Bursar for processing.
Each form will have the required criteria listed for successful form approval and processing.
Courtesy Card forms and UAF Badge forms will either need a form approver which can be chosen at the time of filling out, or an official memo on the department's letterhead, the name and position of the potential cardholder, and the approving supervisor's signature will need to be attached in order for processing.
If you are a student, staff, or faculty member, you will need to fill out the .
If you are Facility Services, a contractor with UAF, Fire Department staff, or Police Department staff, you will need to fill out the . If you are one of these listed, and do not have a UA ID# and a UA login, you will need to use the .
All others including UAF affiliates program members, dependents, Emeritus, ÀÖ»¢Ö±²¥, volunteers, and visiting researchers, will need to fill out the . If you do not have a UA ID# and a UA login, you will need to fill out the .
It is best practice to always check with your affiliated department before submitting a card request form.
Once you have submitted the PolarExpress card request, you will get an automated email that says we have received your form.
Once the card has been printed, you will receive another email letting you know it is ready for pickup, within 24 hours of the form submission.
Cards can be picked up at the UAF Office of the Bursar Monday through Friday, 8am to 5pm.
Cards can only be picked up by the cardholder to whom the card is issued to. The cardholder's government issued ID will be verified before the card will be handed over.
If you lose your card, immediately call (907) 474 - 7384 and let us know. If you call after business hours, please leave a voicemail and we will deactivate your card the following business day.
If a card is lost, damaged, or stolen, a new request form must be submitted for a replacement. A replacement fee of $10 will be placed on the cardholder’s account.
If the cardholder is an employee or student worker, and their department will be paying the fee, the fund and org for the department must be included on the form.
You can also deactivate your card immediately on . In all cases, your card will be deactivated until you get a replacement.
If you find your card, reactivate it on Blackboard e-accounts or email the Bursar's Office to reinstate it. We cannot reinstate ID cards over the phone.
Additional accesses will need to be made through a request to the UAF Key Shop by the department's Access Approving Authority (AAA) .
If you are unsure which AAA to speak with, you can contact the UAF Key Shop at (907) 474-6778 or uaf-fs-keyshop@alaska.edu.
There is no free parking on campus. However, parking is not enforced over the weekends or when the university offices are closed.
On the back of the citation there will be instructions on how to pay or appeal your citation.
In order to appeal you must:
- Go to to log into the parking portal.
- Put in the citation number and the license plate of the vehicle. Click search citations
- There will be an option to appeal the citation.
- Write and submit your appeal.
- You will receive an email with the decision on whether or not the committee accepts your appeal.
Please note that appeals must be submitted within 14 days of receiving the ticket.
There are three options to pay for parking on campus
- You can pay at one of the kiosks around campus (marked by blue box on the campus map).
These will print out a small ticket that you can place in the dashboard of your vehicle.
These permits will be valid in any regular decal parking lot.
- The only exceptions to this rule are the kiosk right outside of Signer's hall and the kiosks at the museum. The kiosk at Signer's hall will only do hourly permits for the pay by plate only lots, and the museum kiosks can only do hourly or daily permits.
- All other kiosks can sell hourly, daily, weekly, and monthly permits.
- The second option is to pay through the passport parking app/ website.
- Passport parking will work for meters, pay by plate only, and regular decal lots,
you will just need to use the correct zone number.
- Meters are zone 909
- Regular decal parking are zone 908
- the pay by plate only lots are 907
- Passport parking will work for meters, pay by plate only, and regular decal lots,
you will just need to use the correct zone number.
- The third option is that you can get semester, 9 month, and annual passes from our office, or online through our parking portal. Prices and instructions are displayed here for staff, students, and faculty, and here for more general information
Gold lots are reserved for gold permit holders. There are 5 gold lots on campus, marked on the map by orange stripes on the parking lot.
Each of those lots has its own waitlist.
The customers on a waitlist are prioritized by the waitlist request date. Gold lots are limited by thenumber of available spaces and when spaces become available customers who are on the waitlist in the first position are awarded the chance to purchase a decal.
Sales of permits are restricted so that only those who have been awarded the right to purchase from a waiting list can purchase the permit.
Customers are notified by email when a space is available in a lot and they have a 48 hour time period to respond. If Parking Services does not hear from them within that time period the award will expire and the waitlist request will be marked inactive. They will have to reapply to the waitlist at the lowest priority position.
Customers can be on multiple waitlists at once. The customer will need to prioritize waitlists that they are on. For example, a customer may have a certain waitlist that they consider a high priority, but the customer may be willing to purchase a lower priority permit, if awarded, while waiting on the "higher priority" attempt.
For multiple choice waitlists, only one right to purchase will be granted per customer during each award cycle. For example, if a customer is on two or more lists (as described above) and the higher priority attempt is successful, no lower priority attempts can be awarded.
All of these lower priority attempts will be marked inactive (since the customer has the option to purchase the higher priority permit). If, however, only the lower priority attempt is successful, the higher priority attempts will remain active for future award cycles.
How to request to be on a waitlist?
A customer can be added to a waitlist by contacting Parking Services and asking to be placed on specific waitlist(s).
A customer can go to Parking Online at the Parking Services web site and login. They will need to select the Add/Edit Waitlist choice and then select NEXT. They can choose the waitlist(s) of their preferred lot(s) and click on SIGN UP.
The waitlists that they are on will be listed below and will show the status and position on each waitlist. Customers have the option to delete a request and to reprioritize the waitlists.
In the case that your vehicle needs to be towed, the parking department will do its best to reach out to you first in order to avoid the towing fee. If they are unable to reach you, it will be towed to one of two spots: The Taku/Ballaine lot, or in some cases the Nenana lot. You can reach out to the Bursar's office at 907-474-7384 in order to find which lot it was taken to if you are unable to find it once you return.
If your vehicle is towed, a tow slip will be left on your windshield along with what appears to be a citation. It is not a violation. That slip will serve as showing the amount that is due for the towing. We do not allow for appeals of the towing violation and will need to be paid.
Yes. With the heavy snowfalls and ice build up that we experience, there are lot closures to allow for plowing and ice removal.
There is a schedule posted on the Facilities Services website for when this will happen, and is normally posted after the first day of the Fall semester.
There will also be signs posted in the lots letting people know they will be closed ahead of time to give people a chance to move their vehicles.
The Office of the Bursar has significantly reduced the amount of cash it keeps on hand. As a result, departments requesting to cash petty cash checks greater than $100 and change orders in excess of $100 must allow two business days for transport to the bank and cash exchange.
Transactions for smaller amounts will continue to be completed on a walk-in basis as long as funds are available.
The Office of the Bursar has significantly reduced the amount of cash it keeps on hand. As a result, departments requesting to cash petty cash checks greater than $100 and change orders in excess of $100 must allow two business days for transport to the bank and cash exchange.
Transactions for smaller amounts will continue to be completed on a walk-in basis as long as funds are available.
The UAF Office of the Bursar only accepts payments in-person by either cash or check.
More information can be found on the Payments Overview webpage.
In order to maintain consistency and clarity for auditing purposes, departments are
required to use the UAF
Departmental Deposit Form when making deposits. Deposits not using this form will
be returned for
corrections. The Office of the Bursar is here to help if you have questions or need
assistance.
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